VRTL product
VRTL Knowledge
Puts your policies and know-how at everyone's fingertips.
From £369 + VAT per month (£443 including VAT). No setup fee · 12-month minimum term. Optional modules increase the price.
Share your website and we'll show you VRTL Knowledge configured for you, priced, before you decide anything. Or talk to a person.
The problem
What it's for.
Policies, procedures and know-how are spread across folders, inboxes and people's heads. New starters take months to get up to speed, and knowledge leaves when experienced staff do.
What it does
The short version.
VRTL Knowledge makes your organisation's documents, procedures and expertise searchable and usable — with answers taken from your own checked content.
- Answers taken from your own documents
- New starters productive faster
- Knowledge survives staff changes
How it works
VRTL Knowledge at a glance.
What comes in
- Policiesand procedures
- Handbooksand guidance
- Staff questionsin plain English
VRTL Knowledge
- 1Reads and indexes your documents
- 2Checks who can see what
- 3Finds the answer, with sources
What you get
- Clear answerswith the source shown
- Review remindersto keep documents current
- Full historyof what was asked
Who it suits
- Businesses with procedures staff must follow consistently
- Care, professional services and manufacturing teams with policy-heavy work
- Growing teams onboarding new staff
How it's used
Typical day-to-day workflows.
- Staff ask questions in plain English and get answers from approved documents, with sources
- Documents are kept current with review reminders
- Access is controlled so people only see what they should
What you get
Included as standard.
Get answers taken straight from your own policies and files.
A permanent record of everything that's been done.
We pull the words and details out of your files for you.
Decide who can see and do what.
Drop in files and they're checked and stored safely.
Add if you like
Switch these on or off when you see your price.
Emails and alerts when something needs your attention.
Documents and emails are sorted into the right place automatically.
Link VRTL to the software you already use.
See how things are going at a glance.
Connecting your systems
Knowledge works from documents you upload; optional modules connect it to existing document stores.
How we implement it
We help you choose and organise the source documents, configure access, test answers against real questions, and agree who keeps the content current.
- Assessment
We review your website (or your description) and configure VRTL Knowledge around what we find.
- Configuration and price
You see exactly what's included and the fixed monthly price before committing. No setup fee.
- Managed implementation
Kick-off, configuration, data and integrations, testing with your team — typically around 14 working days for a standard configuration.
- Live, measured, supported
You use it through VRTL Cloud. We agree what improvement to measure and review it with you after go-live.
Questions about VRTL Knowledge
Will it work with the software we already use?
Usually, yes. VRTL's integration modules connect to common accounts, CRM and operational systems through their published APIs. We confirm your specific systems at kick-off before any integration work is priced or started, and we'll tell you if something can't be connected reliably.
Can the product be tailored to our business?
Yes. Each product is configured around your business: you choose the optional modules, and we set up the workflows, roles, documents and integrations during implementation. Anything genuinely bespoke is scoped and priced separately before any work starts.
What happens after we buy?
You get access to VRTL Cloud, where you'll see your onboarding tasks and implementation milestones. We start with a kick-off call, configure and test the system with you, then switch it on. We also agree what improvement we're aiming for, and review the measured result with you after go-live.
Further reading
See VRTL Knowledge set up for your business.
Share your website and we'll show you how it would work for you — with a clear price before you decide anything.
Rather see it first? Book a demo of VRTL Knowledge.